Quality Customer Service
Our Friendly, Experienced Customer Service team is ready to help!
Customer Service hours are:
8:00 am - 5:00 pm EST Monday-Friday
Call 866-837-6524 or email us at customerservice@affordabletool.com.
Customer emails and messages are responded to daily Monday - Friday excluding Saturdays, Sundays, and holidays. Please call customer service to help with:
- Credit Card Payments
- Package Tracking
- RGA #
- Customer Pickups
- Technical Support
Return Policy
30 Day Money Back Guarantee from Shipment Date!
Our return policy gives you 30 days from the date of delivery to return any product, provided it's new, unused and in the original packaging as received.
If an item is opened and deemed to be defective within 30 days from the date of delivery, please return the item to us and we will replace it with an identical item or issue full credit.
If an item is opened and brand new you can still return the item for a refund minus the cost of shipping to you.
All return shipping and handling charges are the responsibility of the buyer. Sorry, we cannot accept returns for any reason after 30 days from the date of delivery.
When returning any item you must contact customer service and receive an RGA # and form. We also require the customer to clearly write the RGA # on the outside of the box. No returns will be accepted without an RGA #. Please contact our customer service department at 866-837-6524 for a return goods authorization number or email us at customerservice@affordabletool.com.
If the item is returned and is not in 100% new sellable condition, we will credit 75% of the original selling price minus shipping and handling costs. If the item you are returning had free shipping then our original cost of shipping will be deducted from your refund.